Walgreens

Flexible group scheduling for vaccine appointments

I led UX design for the launch of a new feature, group scheduling for vaccine appointments.

Group scheduling offers caregivers an expedited way to schedule vaccine appointments for groups of 2–4 people, saving them time and during scheduling and appointment management.

My Role

Lead UX Designer

Team

Yvette Diaz de Leon, UI Designer
Nicoletta Knoble, UX Researcher
Jack Chang, Product Manager
Shawn Cleary, Eng Lead

duration

February – August 2023

Overview

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Impact

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Beginning August 2023, we launched this feature to 10% of vaccine scheduling sessions.

We are currently tracking key performance indicators for the feature and monitoring customer feedback.

50%